FAQs

Jewelry Care

If your piece is made with stainless steel, 10k gold, or 14k gold and is labeled as waterproof, feel free to wear it daily — while exercising, showering, swimming, and throughout your everyday routines

For pieces made with other materials, it is normal for plating to naturally fade over time with continuous wear. To help preserve your jewelry’s shine and finish for as long as possible, we recommend avoiding contact with soaps, lotions, perfumes, chlorine, cleaning products, and hair products. We also suggest removing plated jewelry before showering, swimming, or exercising.

When not being worn, store your jewelry in a safe, dry place to help keep it beautiful for longer 🤍
What materials do you use?

Most of our jewelry is made with stainless steel, but we also work with materials such as sterling silver, 10k & 14k gold, titanium, and gold-filled pieces. We always recommend reading each product description for specific material details. If a piece is labeled as waterproof, it means it is made with stainless steel
When will I get my order?

Orders placed Monday through Friday (excluding holidays) are typically processed within 1–3 business days once payment authorization and verification have been completed. Please note that personalized items may require an additional 1–3 business days for processing.

Orders placed on weekends or after business hours will begin processing on the next business day.

We are a small team and work hard to get your orders out as quickly as possible. If you need your order by a specific date, feel free to reach out—we’ll do our best to accommodate your request.

All orders are shipped via UPS, and delivery times depend on the shipping method selected at checkout. Once your order ships, you will receive a confirmation email with tracking information.

Please note that once your package has been handed over to the carrier, delivery is outside of our control. If your package is delayed, lost, or marked as delivered but not received, we recommend contacting the carrier directly. However, feel free to reach out to us—we’re happy to help however we can.

If you place multiple orders within a short period of time and they have not yet shipped, contact us and we can combine them into one package and refund any excess shipping fees.
Do you accept returns or exchanges?

Due to hygiene and the limited nature of some pieces, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery.