Refund policy
Returns, Exchanges & Cancellations
At this time, we do not accept returns, exchanges, or cancellations. As a small, independently run business, we are unable to offer these options. We kindly ask that you review your order carefully before purchasing.
We also do not offer price adjustments on previous orders due to promotions, discounts, or price changes.
That said, if you experience any issue with your order, please don’t hesitate to reach out—we will always do our best to help and find a solution.
Damaged Items
In the unlikely event that your item arrives damaged, please contact us within 24 hours of delivery and include clear photos of the product and packaging.
Our team will review your case and provide instructions for the return if needed. Once the steps are completed, we will gladly send you a replacement at no additional cost.
Please note that claims for damaged items must be initiated within this 24-hour window.
Warranty
All items are covered by a 29-day limited warranty from the date of delivery.
This warranty covers manufacturing defects only. It does not apply to damage caused by:
- Improper care
- Contact with chemicals or abrasive substances
- Drops or impact
- General wear and tear
If your item qualifies under warranty, we will assist you with a replacement.
Promotional Items
If your order included a free promotional item, it must also be returned if applicable to complete any replacement process. If you choose to keep the promotional item, its value will not be refunded or credited.
Additional Notes
- Requests related to damaged or defective items must be made promptly (within stated timeframes).
- After these timeframes, we may not be able to process your request.